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Plumb, Inc. · Last updated: July 5, 2026
This Privacy Policy explains how Plumb, Inc. (“Plumb,” “we,” “us,” or “our”) collects, uses, and protects information in connection with our spend-to-revenue analytics platform, website, and related services (together, the “Service”).
Plumb is a business-to-business service. We process personal data in two distinct roles:
If you are an end customer of one of our customers and have questions about how your data is handled, please contact that organization directly — they control that data, not Plumb.
Account information. When your organization signs up for Plumb, we collect names, business email addresses, job titles, company name, and login credentials for the users your organization authorizes.
Billing information. We collect billing contact details and payment information. Card payments are processed by our payment provider, [PAYMENT PROVIDER]; we do not store full card numbers.
Customer Data via integrations. When your organization connects data sources (such as advertising platforms, CRMs, billing systems, or data warehouses), the Service ingests the spend, revenue, campaign, and related business data needed to produce your analytics. The scope of this data is determined by the integrations your organization chooses to connect and the permissions it grants. Customer Data may include personal data contained in those systems, which we process solely on your organization’s instructions.
Usage data. We automatically collect information about how users interact with the Service — log data, IP address, browser type, device information, pages viewed, features used, and timestamps.
Cookies and similar technologies. We use cookies that are strictly necessary to operate the Service (e.g., session and authentication cookies) and, with consent where required, analytics cookies to understand product usage. You can manage cookie preferences via [COOKIE SETTINGS LINK] or your browser settings.
Communications. If you contact us (support, sales, email), we keep a record of that correspondence.
We use the information we collect to:
We do not sell personal data, and we do not use Customer Data to build advertising profiles or for any purpose other than providing the Service to the customer that owns it.
Where the GDPR or UK GDPR applies and we act as controller, we rely on: performance of a contract (providing the Service); legitimate interests (securing and improving the Service, B2B communications); consent (non-essential cookies, marketing where required); and legal obligation (tax, accounting, compliance). For Customer Data, the customer is the controller and determines the legal basis; we process on their documented instructions under the DPA.
We share information only with:
Business transfers. If Plumb is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this Policy’s protections.
We may process information in countries other than the one where it was collected, including [HOSTING REGION(S), e.g., the United States and the European Union]. Where personal data subject to GDPR is transferred outside the EEA/UK, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses (and the UK Addendum where applicable).
We maintain administrative, technical, and physical safeguards designed to protect information, including encryption in transit and at rest, role-based access controls, logging and monitoring, and regular security reviews. [If applicable: Our security program is aligned with SOC 2 / ISO 27001 — adjust once certified.] No system is perfectly secure; if we become aware of a personal data breach affecting your data, we will notify you as required by law and our DPA.
We retain account information for as long as your organization maintains an account with us and as needed afterward for legal, tax, and accounting purposes. Customer Data is retained for the duration of the customer agreement and deleted or returned within [30/60/90] days of termination, in accordance with the DPA, except where retention is required by law. Usage logs are retained for [RETENTION PERIOD].
Depending on your location, you may have rights to access, correct, delete, port, or restrict the processing of your personal data, to object to processing, and to withdraw consent. EEA/UK residents may also lodge a complaint with their supervisory authority. California residents have rights under the CCPA/CPRA, including rights to know, delete, correct, and to not be discriminated against for exercising rights; we do not “sell” or “share” personal information as defined by the CCPA.
To exercise your rights, contact us at [PRIVACY EMAIL]. If your data was submitted to Plumb by one of our customers as part of Customer Data, we will refer your request to that customer and assist them as required.
The Service is intended for business use and is not directed to anyone under 18. We do not knowingly collect personal data from children.
We may update this Policy from time to time. Material changes will be notified via the Service or by email, and the “Last updated” date above will be revised. Continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
Plumb, Inc. [REGISTERED ADDRESS] · Email: [PRIVACY EMAIL] · [If GDPR applies: Data Protection Officer / EU or UK Representative: NAME AND CONTACT, if appointed]
Plumb, Inc. · Last updated: July 5, 2026
These Terms of Service (the “Terms”) govern access to and use of the Plumb platform, website, and related services (the “Service”) provided by Plumb, Inc. (“Plumb,” “we,” “us”). By creating an account, signing an order form that references these Terms, or using the Service, the organization you represent (“Customer,” “you”) agrees to these Terms. If you accept on behalf of an organization, you confirm you have authority to bind it.
If Customer and Plumb have signed a separate written agreement covering the Service, that agreement controls to the extent of any conflict with these Terms.
Plumb provides spend-to-revenue analytics for subscription businesses: the Service connects to Customer’s authorized data sources (such as advertising platforms, CRMs, billing and revenue systems), unifies and processes that data, and delivers metrics, reports, dashboards, and alerts. Features may evolve over time; we will not materially degrade the core functionality of the Service during a paid subscription term.
2.1 Accounts. Customer must provide accurate registration information and keep it current. Customer is responsible for all activity under its accounts and for maintaining the confidentiality of credentials.
2.2 Authorized users. Customer may permit its employees and contractors to use the Service (“Users”) according to the roles and permissions Customer’s administrators configure. Customer is responsible for its Users’ compliance with these Terms.
2.3 Connected sources. Customer represents that it has all rights, consents, and permissions necessary to connect its data sources to the Service and to authorize Plumb to access and process the data from those sources. Third-party platforms Customer connects are governed by their own terms; Plumb is not responsible for their availability, accuracy, or conduct.
3.1 Pricing. The Service is priced per organization, as set out in the applicable order form or pricing page, not per seat unless otherwise stated.
3.2 Payment. Fees are payable in advance for each billing period ([monthly/annually]) and are non-refundable except as expressly stated in these Terms or required by law. Amounts are exclusive of taxes, which Customer is responsible for (excluding taxes on Plumb’s income).
3.3 Renewals. Subscriptions renew automatically for successive periods equal to the initial term unless either party gives notice of non-renewal at least [30] days before the end of the current term.
3.4 Late payment. Overdue amounts may accrue interest at the lesser of [1.5%] per month or the maximum lawful rate, and Plumb may suspend access for accounts more than [15] days past due after notice.
3.5 Trials. Free trials or beta features are provided “as is,” may be modified or discontinued at any time, and are excluded from the warranties and support commitments in these Terms.
4.1 Ownership. As between the parties, Customer owns all data submitted to or ingested by the Service from Customer’s connected sources, together with the reports and outputs generated from it for Customer (“Customer Data”).
4.2 License to Plumb. Customer grants Plumb a non-exclusive, worldwide license to host, copy, transmit, process, and display Customer Data solely to provide and support the Service, to comply with law, and as otherwise instructed by Customer.
4.3 Data protection. Each party will comply with applicable data protection laws. Where Plumb processes personal data within Customer Data, the parties’ Data Processing Agreement (“DPA”), available at [DPA URL], is incorporated into these Terms. Plumb’s collection and use of personal data relating to Users and Customer’s personnel is described in the Privacy Policy at [PRIVACY POLICY URL].
4.4 Aggregated data. Plumb may generate and use data that is aggregated and de-identified such that it does not identify Customer, any User, or any individual, for purposes of operating, benchmarking, and improving the Service.
4.5 Return and deletion. Upon termination, Plumb will make Customer Data available for export for [30] days and thereafter delete it in accordance with the DPA, except as retention is required by law.
Customer will not, and will not permit anyone to: (a) use the Service in violation of law or third-party rights; (b) connect data sources it is not authorized to connect, or upload data it has no right to process; (c) reverse engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law; (d) resell, sublicense, or provide the Service to third parties except as expressly permitted; (e) circumvent usage limits, security, or access controls; (f) use the Service to build a competing product; (g) introduce malicious code; or (h) use the Service to send spam or unlawful communications.
Plumb and its licensors own all rights in the Service, including software, interfaces, documentation, and all improvements, and reserve all rights not expressly granted. Customer receives only the limited right to access and use the Service during the subscription term in accordance with these Terms. If Customer provides feedback, Plumb may use it without restriction or obligation.
Each party may receive non-public information from the other that is marked confidential or that reasonably should be understood as confidential (“Confidential Information”). The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisers bound by confidentiality obligations, or as required by law (with notice to the disclosing party where lawful). Customer Data is Customer’s Confidential Information; the Service and its non-public features are Plumb’s.
8.1 Mutual. Each party warrants that it has the authority to enter into these Terms.
8.2 Plumb. Plumb warrants that during a paid subscription term the Service will perform materially in accordance with its documentation and that Plumb will maintain commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data.
8.3 Disclaimer. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” AND PLUMB DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PLUMB DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANALYTICS OUTPUTS WILL BE ACCURATE OR COMPLETE. OUTPUTS DEPEND ON THE DATA CUSTOMER CONNECTS; THE SERVICE PROVIDES BUSINESS ANALYTICS AND DOES NOT CONSTITUTE FINANCIAL, TAX, LEGAL, OR INVESTMENT ADVICE, AND CUSTOMER IS SOLELY RESPONSIBLE FOR DECISIONS MADE IN RELIANCE ON THE SERVICE.
9.1 By Plumb. Plumb will defend Customer against third-party claims alleging that the Service, as provided by Plumb and used as permitted, infringes that third party’s intellectual property rights, and will pay resulting damages finally awarded or agreed in settlement. If such a claim arises, Plumb may modify the Service, procure rights, or terminate the affected subscription with a pro-rata refund. This section does not apply to claims arising from Customer Data, combinations with items not provided by Plumb, or use in violation of these Terms.
9.2 By Customer. Customer will defend Plumb against third-party claims arising from Customer Data, Customer’s connected sources, or Customer’s use of the Service in violation of law or these Terms, and will pay resulting damages finally awarded or agreed in settlement.
9.3 Procedure. The indemnified party must give prompt notice, sole control of the defense to the indemnifying party, and reasonable cooperation.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER IN THE [12] MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO CUSTOMER’S PAYMENT OBLIGATIONS, EITHER PARTY’S INDEMNIFICATION OBLIGATIONS, OR A PARTY’S BREACH OF CONFIDENTIALITY, OR TO LIABILITY THAT CANNOT BE LIMITED BY LAW.
11.1 Term. These Terms apply from Customer’s first acceptance and continue while any subscription is active.
11.2 Termination for cause. Either party may terminate if the other materially breaches these Terms and fails to cure within [30] days of written notice, or upon the other’s insolvency.
11.3 Suspension. Plumb may suspend access immediately if reasonably necessary to prevent harm to the Service, other customers, or third parties, or in cases of suspected unlawful use, giving notice where practicable.
11.4 Effect. Upon termination, Customer’s right to access the Service ends, and Section 4.5 governs Customer Data. Sections that by their nature should survive (including 4.1, 6, 7, 8.3, 9, 10, 12) survive termination.
12.1 Governing law and venue. These Terms are governed by the laws of [GOVERNING LAW JURISDICTION], excluding its conflict-of-laws rules, and the parties consent to the exclusive jurisdiction of the courts of [VENUE].
12.2 Changes to the Terms. We may update these Terms; material changes will be notified at least [30] days in advance via the Service or email. Changes apply from the next renewal unless required earlier by law. If Customer objects to a material change, it may terminate the affected subscription effective at the end of the current billing period.
12.3 Assignment. Neither party may assign these Terms without the other’s consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets, with notice.
12.4 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
12.5 Notices. Legal notices to Plumb must be sent to [LEGAL EMAIL] and [REGISTERED ADDRESS]. Notices to Customer may be sent to the account’s administrative email.
12.6 Entire agreement. These Terms, together with any order forms, the DPA, and the Privacy Policy, are the entire agreement regarding the Service and supersede prior discussions. If any provision is unenforceable, the remainder stays in effect. No waiver is implied by delay or partial exercise of a right.
12.7 Publicity. Plumb may identify Customer by name and logo as a customer, subject to Customer’s brand guidelines; Customer may opt out by written notice.
Plumb, Inc. · [REGISTERED ADDRESS] · Email: [LEGAL EMAIL]